Frequently Asked Questions (FAQ)


We are open Monday through Friday, 9:00AM to 6:00PM EST. We are not open on weekends/holidays. For more information please contact us.


The main goal at BuyRefurbished is to provide our products in the highest quality condition possible. Our process includes a 42 point inspection on every single device that is passed through our facilities. The products we sell are confirmed as fully functional but may contain cosmetic imperfections, according to the condition purchased. If you encounter a device with functionality issue, please contact our team right away for resolution.


We don't believe our customers should have to pay shipping or any other additional fees charged by other retailers. We think this is the most straightforward way to purchase online and have received nothing but good feedback about this feature from our customers.
 
Our facilities strive to dispatch orders received by 5PM EST same day, but generally we ship within 24 hours. If you are experiencing an unusual shipment delay, please don't hesitate to reach out to us!

At this time we are only servicing the US market. Our wholesale team is able to distribute goods globally. Please feel free to reach out to us with your needs!

Please review our Returns and Refunds, Warranty, Terms and Conditions, and Privacy Policy links in the footer and contact us with any questions!